Return, Refund & Cancellation Policy

At DanLo, your satisfaction is our priority. We aim to make returns, refunds, and cancellations as simple and transparent as possible while balancing fairness and sustainability.

Return & Exchange Policy

• Eligibility:
  • Many of our products are returnable or exchangeable within 36 hours of delivery.
  • Some products may be exchange-only, while a few are non-returnable and non-exchangeable.
• Return & Exchange Window:
  The return/exchange option becomes available immediately after your order is delivered and remains open for 36 hours.
• How to Request:
  You can initiate a return or exchange directly by clicking the "Return & Exchange" button on your order page.
• Requirements:
  Photos and/or videos of the product must be submitted to verify the issue (e.g., size, defect, damage).
• Return Shipping:
  • Usually free.
  • In rare cases where shipping is to be borne by the customer, you’ll be notified via email or WhatsApp beforehand.

Refund Policy

• Processing Time:
  Refunds are processed after we receive and inspect the returned product. This usually takes between 2 to 15 business days.
• Refund Method:
  • Most refunds are made to the original payment method.
  • If required, we may ask for bank account details for a manual refund (especially in the case of Cash on Delivery orders).

Cancellation Policy

• Customer-Initiated Cancellation:
  • Orders can be cancelled only before shipment.
  • Once shipped, the order cannot be cancelled.
• DanLo-Initiated Cancellation:
  We may cancel your order in rare cases such as:
  • Payment failure
  • Product out of stock
  • Technical issues

Need Help?

You can either:

• Click the Return & Exchange button on your order page
  or
• Contact us directly at [email protected]

We’re here to help with any concerns or issues regarding your order.