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Privacy Policy

Effective Date: 01-06-2024

DanLo | Women’s Fashion E-commerce | Based in Jammu & Kashmir, India

At DanLo, your privacy is not just a checkbox — it’s a promise. This Privacy Policy outlines how we collect, use, protect, and share your information when you interact with our platform, www.danlo.com. Whether you're shopping for your next wardrobe staple or browsing our latest collections, we’re committed to keeping your data secure, transparent, and in your control.

1. Who We Are

DanLo is an Indian-based ecommerce company focused exclusively on women’s clothing. We serve customers across India through our online-only platform, with no physical stores, subscriptions, or third-party resellers involved.

Contact Email: support@danlo.com

Business Location: Jammu & Kashmir, India

2. What Information We Collect

We collect only the information necessary to provide our services efficiently. This includes:

  • Personal Information: Name, email address, mobile number, shipping/billing address, etc.
  • Account Details: Username, login credentials, order history.
  • Payment Information: Collected securely via third-party payment processors (we do not store card/UPI details).
  • Order & Transaction Data: Products purchased, order timestamps, delivery data.
  • Device & Technical Data: IP address, browser type, device type, session logs.
  • Voluntary Data: Customer reviews, survey responses, feedback forms.
3. How We Use Your Information

Your data allows us to serve you better. We use it for:

  • Processing and fulfilling orders
  • Sending order confirmations and updates
  • Providing customer support
  • Personalizing your shopping experience
  • Detecting and preventing fraud or abuse
  • Handling returns and refunds as per our policy
  • Complying with legal obligations

We do not sell, rent, or share your personal information with any third-party advertisers or analytics companies.

4. Account Creation & Mandatory Registration

To place an order, customers must create an account on our platform. This ensures:

  • Faster future checkouts
  • A detailed order history
  • Access to returns and refund management
  • Improved customer support and personalization
5. Payments & Security

We accept payments through cards, UPI, and Cash on Delivery (COD). All online transactions are encrypted and processed through secure, PCI-compliant third-party gateways. DanLo does not store full payment credentials on its servers.

6. Cookies & Tracking

We use essential cookies only — these help maintain your login sessions, cart data, and basic site functionality. We do not use any third-party tracking, retargeting, or analytics cookies. No Google Analytics, no Facebook Pixels, and no spying.

7. Data Sharing

Your data is only shared with:

  • Payment processors (for secure transactions)
  • Shipping partners (for delivering your orders)
  • Legal or regulatory bodies if required by law

We never share your information with marketing agencies, third-party advertisers, or affiliate marketers. (We don’t run any affiliate programs either — yet.)

8. Returns, Refunds & Order Data

We accept returns on all eligible products, unless clearly marked as non-returnable on the product page. Returns must be requested within 36 hours of delivery.

  • Refunds are processed to your original payment method or via a provided bank account.
  • All return data (reason, timestamp, etc.) is securely logged for internal use only.
9. Data Retention & Deletion

We retain your personal data only for as long as it is necessary to:

  • Complete your orders and refunds
  • Provide support
  • Comply with legal requirements (tax/audit regulations, etc.)

You have the full right to request deletion of your account and data at any time. To do so, simply email us at support@danlo.com. Upon receiving your request:

  • We verify your identity.
  • We delete your account and associated personal data.
  • Some minimal data may be retained in secure logs as required by law (e.g., for tax records).
10. Social Media & Content Consent

We love reposting customer photos — but only with your explicit permission.

  • If you tag us using hashtags or direct mentions, we’ll contact you for consent before reposting.
  • Without your consent, we don’t use your image, review, or social content anywhere.
11. Children’s Privacy

Our platform is designed for general audiences, with no age restrictions. However, we do not knowingly collect personal data from children under the age of 13. If such information is inadvertently collected, we delete it immediately upon notification.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date. Continued use of our services after changes implies acceptance.

13. Your Rights Under This Policy

As a DanLo user, you have the right to:

  • Access your personal information
  • Correct or update incorrect data
  • Request data deletion
  • Withdraw consent for optional features
  • Know how your data is used

To exercise any of these rights, email support@danlo.com — we respond promptly and respectfully.

 DanLo

Women’s Clothing | India-Only Ecommerce

support@danlo.com

Jammu & Kashmir, India